Dear Xtra support person,

This domain name, e97.com, is a valid domain name, and has valid mx dns records. This means that it can, in fact, receive emails.

If you do not understand what an mx record is, or are unable to resolve the problem that Xtra is having sending emails, then I suggest that you escalate this issue to a more senior support person.

Kind regards,
The Webmaster, e97.com